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Research
Assessing women's satisfaction with family planning services in Mozambique
  1. Leonardo Chavane1,
  2. Martinho Dgedge2,
  3. Patricia Bailey3,
  4. Osvaldo Loquiha4,
  5. Marc Aerts5,
  6. Marleen Temmerman6,7
  1. 1Country Director, Maternal Health, Jhpiego, Maputo, Mozambique
  2. 2Professor of Public Health, Faculty of Medicine, Eduardo Mondlane University, Maputo, Mozambique
  3. 3Researcher, RMNCH Unit, Global Health Programs, FHI 360, Durham, NC, USA
  4. 4Lecturer, Department of Mathematics and Informatics, Eduardo Mondlane University, Maputo, Mozambique
  5. 5Professor, Interuniversity Institute for Biostatistics and Statistical Bioinformatics (I–Bisotat), Hasselt University, Hasselt, Belgium
  6. 6Director International Center for Reproductive Health, Ghent University, Ghent, Belgium
  7. 7Department of Reproductive Health Research, World Health Organization, Geneva, Switzerland
  1. Correspondence to Dr Leonardo Chavane, Jhpiego, Av. Armando Tivane, Maputo 1608, Mozambique; leochavane{at}gmail.com

Abstract

Background The contraceptive prevalence rate in Mozambique was estimated as 11.3% in the last Demographic and Health Survey. The impact of family planning (FP) on women's health and on the reduction of maternal mortality is well known.

Methods Acknowledging the importance of user satisfaction in the utilisation of health services, exit interviews were used to assess women's satisfaction with FP services in Mozambique. The survey, conducted in 174 health facilities, was representative at the national level, covered all provinces, and both urban and rural areas.

Results Overall, 86% of respondents were satisfied with FP services, but issues such as insufficient supplies of oral contraceptives and the low quality of healthcare provider/client interactions were given as reasons for women's dissatisfaction.

Conclusion Defined actions at the level of health service provision are needed to tackle the identified issues and ensure improved satisfaction with, and better utilisation of, FP services in Mozambique.

  • family planning service provision
  • patient satisfaction
  • Mozambique

This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/

https://doi.org/10.1136/jfprhc-2015-101190

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      British Medical Journal Publishing Group
      BMJ Sexual & Reproductive Health 2017; 43 173-174 Published Online First: 04 Jul 2017. doi: 10.1136/jfprhc-2017-101842