Indicators to evaluate the impact of the Family Planning Care Guideline flipchart on the quality of family planning services
| Data collection method | ||||||
|---|---|---|---|---|---|---|
| Indicators | Baseline round (%) (n=448) | Post-intervention round (%) (n=547) | p* | Observation | Exit interview | |
| Process indicators | ||||||
| (a) Contraceptive method selection | ||||||
| 1 | Informed choice of method by client | 64 | 98 | <0.01 | ✓ | ✓ |
| 2 | Provider helped client with decision-making process | 53 | 96 | <0.01 | ✓ | ✓ |
| (b) Information given to the clients | ||||||
| 3 | Giving information about all FP methods | 58 | 80 | 0.04 | ✓ | ✓ |
| 4 | Giving information about efficacy of chosen method | 54 | 88 | <0.01 | ✓ | ✓ |
| 5 | Giving information about using chosen method | 81 | 98 | 0.04 | ✓ | ✓ |
| 6 | Giving information about complications of chosen method | 67 | 94 | 0.03 | ✓ | ✓ |
| (c) Technical competence of the provider | ||||||
| 7 | Delivering tailored information by provider | 46 | 90 | <0.01 | ✓ | |
| 8 | Correcting wrong beliefs of the client about FP | 71 | 86 | 0.04 | ✓ | |
| 9 | Answering all the client's questions | 89 | 99 | 0.04 | ✓ | ✓ |
| (d) Client-provider interpersonal interactions | ||||||
| 10 | Encouraging client to speak | 75 | 93 | 0.04 | ✓ | ✓ |
| 11 | Speaking with client in simple and understandable manner | 96 | 98 | 0.89 | ✓ | ✓ |
| 12 | Possibility of client asking questions freely | 92 | 99 | 0.61 | ✓ | ✓ |
| 13 | Delivering simple explanations about chosen FP method | 95 | 100 | 0.72 | ✓ | ✓ |
| 14 | Actively listening to the client | 93 | 99 | 0.66 | ✓ | ✓ |
| 15 | Giving enough time to client to speak | 88 | 98 | 0.46 | ✓ | ✓ |
| 16 | Empathy with the client | 46 | 57 | 0.28 | ✓ | ✓ |
| 17 | Observing the principles of non-verbal communication | 85 | 98 | 0.04 | ✓ | |
| 18 | Observing the principles of verbal communication in counselling | 75 | 97 | 0.04 | ✓ | |
| 19 | Encountering privacy and confidentiality as client's right | 98 | 99 | 0.94 | ✓ | ✓ |
| 20 | Greeting client by provider | 99 | 100 | 0.94 | ✓ | ✓ |
| Outcome indicators | ||||||
| 21 | Client chooses own contraceptive method by end of session | 90 | 95 | 0.04 | ✓ | ✓ |
| 22 | Obtaining overall good result from FP counselling session | 85 | 96 | 0.03 | ✓ | ✓ |
| 23 | Client would recommend use of FP services to others | 56 | 98 | <0.01 | ✓ | |
| 24 | Client satisfaction with services | 72 | 99 | 0.03 | ✓ | |
*Values for p are calculated using Student's t-test.
FP, family planning.