Aspects of the patient pathway | Survey (n) | A little or a lot worse (%) | The same (%) | A little or a lot better (%) | p† |
---|---|---|---|---|---|
Ease of making an appointment | Pre (72) | 10 | 33 | 57 | <0.01** |
Post (61) | 93 | 7 | 0 | ||
Availability of appointments | Pre (72) | 19 | 32 | 49 | <0.01** |
Post (61) | 90 | 8 | 2 | ||
Getting to the clinic | Pre (74) | 9 | 61 | 30 | 0.38 |
Post (62) | 5 | 71 | 24 | ||
Disability access | Pre (73) | 0 | 15 | 85 | 0.04* |
Post (63) | 2 | 8 | 90 | ||
Getting registered at reception | Pre (72) | 8 | 46 | 46 | <0.01** |
Post (56) | 36 | 39 | 25 | ||
Waiting time to be seen by clinician | Pre (72) | 17 | 57 | 26 | 0.18 |
Post (59) | 34 | 54 | 12 | ||
Quality of care received | Pre (73) | 22 | 47 | 32 | 0.06 |
Post (63) | 16 | 46 | 38 | ||
Meeting the needs of patients | Pre (73) | 11 | 34 | 55 | <0.01** |
Post (63) | 40 | 17 | 43 | ||
Opportunity for health promotion/screening | Pre (72) | 14 | 25 | 61 | 0.18 |
Post (60) | 13 | 43 | 43 | ||
Overall time spent in clinic | Pre (72) | 24 | 42 | 35 | 0.06 |
Post (60) | 43 | 42 | 15 | ||
Overall satisfaction | Pre (72) | 15 | 36 | 49 | <0.01** |
Post (59) | 49 | 31 | 20 |
Significance levels: *p<0.05, **p<0.01.
†Note: p values were calculated on the basis of a five-point Likert scale; the original table is available online (Supplementary Table 2).