Table 2

Staff views on how the integrated service affects the patient experience

Aspects of the patient pathway	Survey (n)	A little or a lot worse (%)	The same (%)	A little or a lot better (%)	p†
Ease of making an appointment	Pre (72)	10	33	57	<0.01**
	Post (61)	93	7	0
Availability of appointments	Pre (72)	19	32	49	<0.01**
	Post (61)	90	8	2
Getting to the clinic	Pre (74)	9	61	30	0.38
	Post (62)	5	71	24
Disability access	Pre (73)	0	15	85	0.04*
	Post (63)	2	8	90
Getting registered at reception	Pre (72)	8	46	46	<0.01**
	Post (56)	36	39	25
Waiting time to be seen by clinician	Pre (72)	17	57	26	0.18
	Post (59)	34	54	12
Quality of care received	Pre (73)	22	47	32	0.06
	Post (63)	16	46	38
Meeting the needs of patients	Pre (73)	11	34	55	<0.01**
	Post (63)	40	17	43
Opportunity for health promotion/screening	Pre (72)	14	25	61	0.18
	Post (60)	13	43	43
Overall time spent in clinic	Pre (72)	24	42	35	0.06
	Post (60)	43	42	15
Overall satisfaction	Pre (72)	15	36	49	<0.01**
	Post (59)	49	31	20

Significance levels: *p<0.05, **p<0.01.
†Note: p values were calculated on the basis of a five-point Likert scale; the original table is available online (Supplementary Table 2).