RT Journal Article SR Electronic T1 First name, surname or number: how to call a patient in the waiting room? JF Journal of Family Planning and Reproductive Health Care JO J Fam Plann Reprod Health Care FD British Medical Journal Publishing Group SP 141 OP 142 DO 10.1136/jfprhc-2012-100293 VO 38 IS 2 A1 Ulrike Sauer A1 Saumini Mohan A1 Rudiger Pittrof YR 2012 UL http://jfprhc.bmj.com/content/38/2/141.3.abstract AB