Table 1

Summary of the interactions between healthcare providers and family planning service users (n=671)

Indicatorn%
Before starting their current method the provider explained the mode of action55082.0
The provider offered a chair to the user60289.7
The provider greeted the user before starting the consultation58487.0
The provider asked if the user had any health concerns42663.5
The provider informed the user about the family planning methods available at the facility47070.0
The provider explained the advantages of family planning42663.5
The user had the opportunity to ask questions30345.2
The provider explained if the method chosen by the user was appropriate for her39558.9
The provider informed the user of the timing of the next consultation51977.3
Before the physical examination the provider informed the user about any procedures15723.4