Table 1

Sample characteristics and attitudinal variables on acceptability (n=257)

Variablen (%)Variablen (%)
GenderUtilisation of technology
 Male111 (43)Access to the Internet
 Female146 (57) Yes246 (96)
Age (years) No9 (4)
 <187 (3)Smartphone ownership
 18–24119 (46) Yes232 (91)
 25–3470 (27) No23 (9)
 35–4425 (10)Preference for first point-of-contact to discuss SRH issues
 45–5426 (10) Face-to-face consultation171 (70)
 55–645 (2) Telephone42 (17)
 >644 (2) Video consultation (Skype/FaceTime)7 (3)
Ethnicity Live webchat (texting service) 23 (10)
 Asian10 (3)Device preference for online appointments
 Black (African/Caribbean)13 (4) Smartphone178 (51)
 Mixed8 (3) PC26 (7)
 White227 (90) Tablet56 (16)
Employment status Webcam9 (3)
 Full-time136 (56) Laptop79 (23)
 Part-time30 (12)
 Student65 (24)Acceptability/willingness variables
 Unemployed19 (8)To use a website for SRH information
Education Yes230 (94)
 GNNQ/HNC/HND or lower14 (4) No15 (6)
 GCSE59 (23)To use an app for SRH information
 A/AS level/Highers93 (37) Yes147 (57)
 Degree or above84 (36) No109 (43)
Registered with GPTo use live webchat with an advisor
 Yes225 (98) Yes177 (73)
 No4 (2) No66 (27)
Previously diagnosed with an STITo be contacted via Skype/FaceTime by a health professional
 Yes58 (23) Yes167 (66)
 No197 (77) No87 (34)
 HIV positiveTo use video consultation (eg, Skype)
 Yes14 (5) Yes144 (58)
 No239 (95) No104 (42)
How did you get appointment?To download software for video consultation
 Walk-in47 (19) Yes136 (55)
 Booked online40 (16) No111 (45)
 Booked by phone152 (62)To consent for consultation to be recorded
 Sent by GP/A&E8 (3) Yes129 (52)
Perceived STI symptoms No120 (48)
 Yes120 (47)To enter symptoms onto an online form
 No132 (53) Yes200 (83)
Duration of STI symptoms No41 (17)
 <7 days30 (25)To use AI-enabled chatbot for SRH advice
 1–12 weeks49 (43) Yes100 (40)
 >3 months37 (32) No149 (60)
Attempted to self-treat STI symptoms
 Yes37 (28)Cyber security variables
 No93 (72)Concerned about security for storing medical information
Visited other service before SRH Yes137 (57)
 Yes85 (34) No104 (43)
 No161 (65)Concerned about privacy of digital communication with health professionals
Alternative resources for SRH advice Yes114 (47)
 GP56 (50) No127 (53)
 Pharmacy2 (2)Confidence in the security of NHS digital health records
 Internet33 (37)Completely94 (39)
 Other10 (11) Mostly137 (67)
Travel distance to SRH clinic Not at all11 (4)
 <15 min106 (41)
 <30 min110 (44)
 <1 hour35 (14)
 <2 hours6 (2)
  • A&E, accident and emergency department; AI, artificial intelligence; GNNQ/HNC/HND/GCSE/A/AS/Highers, level of education; GP, general practitioner; HIV, human immunodeficiency virus; NHS, National Health Service; PC, personal computer; SRH, sexual and reproductive health; STI, sexually transmitted infection.