Quotes from women describing positive and negative aspects of their experience of self-referral
| Positive aspects | Negative aspects |
| ‘…obviously something like termination is not something that you necessarily want to do, but because the phone call was reassuring I think it made it a whole lot more approachable’. SR9 | ‘…in this situation I feel like it could have a bit more of, you know, understanding someone's needs, and how hard it probably is to pick up the phone and book something like this’. SR1 |
| ‘… she was just making sure that everything worked around me rather than like, “you have to come at this hour, if you have work it doesn’t matter”. She was just like totally open, she was like letting me decide…’. SR7 | ‘…it just made me very nervous and anxious to come today, because that’s the first person you speak to so you wonder if everybody else here is kind of the same way’. SR17 |
| ‘I knew kind of what to expect and if I was struggling I could phone rather than struggling on my own and not knowing what to do, so it's definitely helpful’. SR8 |
SR, self-referral participant.